Showing posts with label Chatbots. Show all posts
Showing posts with label Chatbots. Show all posts
Tuesday, 5 September 2017
Tuesday, 16 May 2017
Tuesday, 8 November 2016
9 Facebook Brand Bots You Need to Start Chatting With Today
More than 11,000 chatbots are now conversing with real people on Facebook’s Messenger platform.
What is a chatbot? As we’ve previously explained, a chatbot is a computer program that uses artificial intelligence to simulate conversation and perform tasks. Chatbots are increasingly being used by brands for a number of reasons.
First, they’re useful to automate processes—from simple tasks like taking pizza orders to more complex assignments like handling a parking ticket dispute.
Second, chatbots bring the customer service experience to life. Once you type a simple “Hi” in the chat window, most bots will respond immediately, answering questions conversationally and in real-time. It feels more like talking to a friend than a customer service agent.
Finally, now that Messenger has over 1 billion active monthly users, it makes sense for brands to enhance their customer’s user experience with a platform that everyone is already using.
Wondering where a chatbot might fit in your business’ marketing or customer service strategy? Here’s a roundup of brands who are using chatbots effectively.
What is a chatbot? As we’ve previously explained, a chatbot is a computer program that uses artificial intelligence to simulate conversation and perform tasks. Chatbots are increasingly being used by brands for a number of reasons.
First, they’re useful to automate processes—from simple tasks like taking pizza orders to more complex assignments like handling a parking ticket dispute.
Second, chatbots bring the customer service experience to life. Once you type a simple “Hi” in the chat window, most bots will respond immediately, answering questions conversationally and in real-time. It feels more like talking to a friend than a customer service agent.
Finally, now that Messenger has over 1 billion active monthly users, it makes sense for brands to enhance their customer’s user experience with a platform that everyone is already using.
Wondering where a chatbot might fit in your business’ marketing or customer service strategy? Here’s a roundup of brands who are using chatbots effectively.
9 Facebook chatbots that are worth messaging
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